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How do I return an item?

Returns

We accept returns for store credit only, at our sole discretion, within 3 calendar days of delivery (unless noted that it cannot be returned or has a different return policy time period noted in that item's particular item description).

*Due to the nature of the items, polish cannot be returned.

After 3 calendar days, we cannot accept any return. Items must be in "new, unaltered and unused condition". Definition of new, unaltered and unused condition is:

without showing signs of wear or damage in any way

within 3 calendar days of the delivery date (after 3 days no returns are allowed)

must not be a special order or a custom order

If an item is received damaged or is incorrectly shipped by us, please contact Customer Support immediately at support@beautometry.com. Items that are defective and shipped from us or missing items will qualify for store credit or a cash refund.

Refunds are contingent upon inspection of item(s) once we receive it.

There is a 15% restocking fee for returned items that are not damaged. Again you MUST contact us within 3 days if you intend to return ANY item back to our store. Items returned to us AFTER 3 days and WITHOUT contacting us will NOT be refunded.

Customer is responsible for all shipping costs if seller is not at fault.


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